First Bank of Utica
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Debit Card FAQs

Is there a fee for a replacement Debit Card?
Yes, there is a $5 fee for a replacement debit card or ATM card.

Does my Debit Card have a daily limit?
Yes, the typical daily limit on our debit cards is $500 per day. However, this amount can be increased to as much as $1,500 per day. Contact us at 402-534-2191 for further information.

I have received my Debit Card in the mail, but where is my PIN?
For security reasons, PIN numbers are sent in a separate mailing from your debit card, usually 1-2 business days after.

Why is a maximum daily limit set for my Debit Card?
The limit for debit card transactions is enforced for your protection in the event your card was lost or stolen.

I need to make a purchase that exceeds my daily limit. What can I do?
To make a purchase that exceeds your daily limit, please call us at 402-534-2191. In most cases, we will be able to temporarily raise your card limit so that you may complete the transaction.

Should I contact you if I will be traveling?
Yes, please contact us if you will be traveling with your debit card. This will help prevent your card from being temporarily blocked if our fraud monitoring software detects suspicious transactions due to traveling.

My debit card PIN does not work. What should I do?
If your PIN does not work for your debit card, just contact us and we will be happy to assist you in troubleshooting the issue.

Can I change my debit card PIN?
Yes, you can change your PIN. In order to do this, you must call us, and we will assist you in getting the information needed to change your PIN.

What should I do if my debit card has been lost or stolen?
If you believe your card has been lost or stolen, please contact us at 402-534-2191 during normal business hours. If your card is lost or stolen outside of business hours, please call 866-508-2693.

I do not recognize a debit card transaction on my account. What should I do?
If you have a debit card transaction on your account that you do not recognize or is unauthorized, please contact us immediately and we will be happy to give you additional information regarding the transaction.

Why is my card not working for an online purchase?
Some merchants or countries have a high rate of fraudulent transactions. If we are aware of this, we may have those types of transactions blocked for our cardholders’ protection. If you are trying to purchase something online with your card and the transactions are being denied, it may be one of the merchants or countries that we have blocked. If you believe this may be the case for your transaction, please contact us at 402-534-2191, and we will be happy to assist you further.